Join Our Team

Let's Transform Orthopedic Surgery Together

At OrthoGrid, we are transforming orthopedic surgery through intraoperative alignment technologies. Our procedure-specific, AI-enabled, surgical guidance applications work with existing hospital equipment to reveal fluoroscopic image distortion and provide surgeons with technology to assist them in their quest for surgical outcome reproducibility and improvement. If you are interested in joining our rapidly growing company and playing you part in transforming orthopedic surgery, we invite you to explore our distributor and career opportunities below and connect with us.


Distributors

OrthoGrid’s clinically unique intraoperative technologies are rapidly gaining traction in the orthopedic market. With our rapid growth and continued expansion across the U.S., OrthoGrid is seeking qualified distributors to sell our portfolio of orthopedic solutions.

OrthoGrid technology is used by surgeons every day to improve patient care and surgical outcomes. If you are interested in offering your current and prospective customers a series of innovative, intraoperative solutions and earning attractive compensation, please contact us.


Careers

If you are interested in a career with OrthoGrid, please view our current job openings listed below. If you would like to apply now, please click here to learn how.

Customer Service Engineer - Salt Lake City, UT

The Customer Service Engineer for this growing software medical device company is responsible for answering customer calls, resolving customer issues, collaborating with other departments to identify correction actions as needed, and documenting repairs in the quality system. A successful candidate will need to understand hardware and software systems and skills to resolve customer problems in a timely manner.

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Job Description

  • Resolve customer problems by providing technical assistance to address customer issues over the phone, email, or customer relationship software.
  • Assist in the diagnosis and resolution of software and hardware performance issues and work with product development on solutions.
  • Document customer issues and coordinate servicing activities with both internal and external resources.
  • Document servicing files and ensuring customer satisfaction with servicing activities, and close service request.
  • Escalate customer complaints that resulted in patient harm or could result in patient harm to Quality for complaint investigation in a timely manner.
  • Assist Quality with complaint investigation as needed.
  • Escalate software defects to product development and assist with defect investigation and classification as needed.
  • Provide sales team with customer installation support and software maintenance for customers.
  • Maintain quality system procedures and records for customer service activities that meet customer, FDA, and regulatory requirements.
  • Develop and deliver training programs for customer service activities.
  • Create installation qualification documents, site and service documentation, and other related paperwork.

Qualifications

  • Bachelor’s degree in technology, computer science, or other life science degree.
  • 3+ years in quality system experience in the medical device industry.
  • Excellent customer interaction skills, including the ability to handle and diffuse challenging situations while maintaining a calm and positive attitude.
  • Excellent oral and written communications skills.
  • Experience with Linux operating systems.
  • Experience using common networking tools such as SSH, SFTP, and VPN.
  • PC proficient (e.g., Windows, Word, Excel, PowerPoint).
  • Experience with customer relationship software.

Purchasing and Operations Lead - Salt Lake City, UT

OrthoGrid is seeking a talented, dependable, resourceful, and self-motivated Purchasing and Operations Lead. This individual would be responsible for Purchasing and Operations activities in a software medical device company including inventory management, component and finished good inspections, and purchasing activities.

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Job Description

  • Purchase indirect goods and services by securing price, capacity, and service levels in line with commitments to the business and as per the sourcing strategies by applying a wide range of sourcing tools (e.g. negotiation, e-procurement, strategic collaboration, tenders/RFPs, etc.).
  • Implement supply base strategy. Assess and develop suppliers in order to meet business needs and opportunities.
  • Ensure effective risk management of the supply base, through robust contracts and monitoring of financial and other KPIs. Implement corrective actions as appropriate. Manage all related commercial, financial, and ethical aspects of projects.
  • Establish and maintain relationships with finance, department directors (distribution supply manager, marketing director, sales director, quality director, development director, top management), and their teams to ensure understanding of their needs and to facilitate the appropriate level of challenge.
  • Recommend and implement best practice for areas of responsibility.
  • Participate in team knowledge transfer.
  • Actively participate in cross segment team meetings, as well any global and/or specific subcategory.
  • Works with other functions to support new product launches, line extensions, and execution of continuous improvement programs for indirect goods and services in scope for the role.
  • Perform and document incoming material inspections. Issue supplier corrective action plans to address nonconformities. Execute supplier performance reviews on a regular basis.
  • Develop and implement a continuous improvement action plan. Monitor changes and adjust the plan as needed to sustain performance results.
  • Identifies and manages supplier collaboration initiatives (e.g. supplier owned inventory, forecast management, electronic invoicing, operational process streamlining, etc.).
  • Identifies opportunities, roadblocks with respect to regional strategies, and determines next best local approach as needed.
  • Influences internal stakeholders to align with global and regional buying strategy while maintaining quality system procedures and records for inventory, inspection, and purchasing activities that meet customer and regulatory requirements.
  • Develop and deliver training programs for inventory, inspection, and purchasing activities.

Qualifications

  • Bachelor’s degree.
  • 3+ years in quality system experience in the medical device industry, ideally in purchasing and operations role.
  • Excellent customer interaction skills, including the ability to handle and diffuse challenging situations while maintaining a calm and positive attitude.
  • Excellent oral and written communications skills.
  • PC proficient (e.g., Windows, Word, Excel, PowerPoint).
  • Experience with customer relationship software.

Regulatory Affairs Specialist - Remote

The Regulatory Affairs Specialist will plan, coordinate and implement production activities in a medical device company to ensure compliance with regulations and standard operating procedures. This position helps develop strategies to ensure regulation compliance and makes sure that necessary documentation is completed and submitted. The Regulatory Affairs Specialist provides regulatory guidance to departments or development project teams regarding design, development, evaluation, or marketing of products and communicates regulatory information cross departmentally to ensure that information is interpreted correctly.

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Job Description

  • Develop, plan, and implement U.S and global regulatory strategy together with executive management.
  • Participate on project teams, providing regulatory strategy, timelines, and deliverables. Provide creative and effective solutions to the many challenges the design team faces in getting products through to commercial release.
  • Prepare and coordinate the preparation of pre-submissions, De Novo requests, 510(k) submissions, and Technical Files for CE marking.
  • Ensure clinical evaluations, risk management, post market surveillance, and post market clinical follow-up are up to date in and compliance with current standards.
  • Monitor complaint processing systems to ensure effective and timely resolution of all complaint investigations. Make reportability and recall decisions based on US, EU and/or International regulations.
  • Review Change Orders and assess regulatory impact of product changes on US, EU and/or International regulatory strategy and submissions per standard procedures.
  • Review labeling and other marketing material to assess compliance against relevant regulations and product requirements.
  • Develop and maintain regulatory affairs department procedures and process improvements.
  • Participate in audits and regulatory agency inspections.

Qualifications

  • Bachelors degree in a science, engineering or related; Advanced degree or RAC preferred
  • 3+ years of experience in an FDA regulated industry, experience with Software as a Medical Device (SaMD), medical imaging, and orthopedics strongly preferred
  • Experience authoring regulatory submissions for product approval and interacting with regulatory agencies required.
  • Proven ability to develop, author and implement global regulatory strategies for new products required.
  • Ability to manage regulatory personal effectively.
  • Ability to comprehend principles of engineering, physiology and medical device use.
  • Excellent understanding of FDA Regulations and International ISO Standards.
  • Ability to comply with constantly changing regulatory procedures and prioritize work effectively.
  • Ability to analyze and resolve non-routine regulatory issues using independent judgment.
  • Excellent analytical and writing skills.
  • Excellent interpersonal, written and oral communication skills.
  • Effective organizational skills.

Regional Sales Executive - Remote

A great growth opportunity for someone with five years of sales experience, the Regional Sales Executive will have an executive presence, will know how to cold call and can positively interface with decision makers, including Surgeons, OR Directors, Radiologist Technologists, Purchasing Managers, and CFOs.

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Job Description

  • Develop and execute a sales performance strategy to include new accounts, current accounts, and lost accounts.
  • Identify all perspective opportunities both individually and together with distributor partners in defined territory.
  • Report number of prospects, targets, facilities, and surgery centers in a formal structural context and report to management.
  • Develop an effective call cycle to create frequency and pressure on identified targets and opportunities in defined sales territory.
  • Be the product expert, confident in all aspects of OrthoGrid product portfolio.
  • Handle initial account negotiations for all assigned OrthoGrid facilities (DPs potentially).
  • Establish productive, professional relationships with key opinion leaders, including doctors, hospitals, surgery centers, implant distributors, and sub-distributors.
  • Coordinate the involvement of company personnel, including support, service and management of resources to meet account (surgery center/distributors) performance objectives, and customer expectations.
  • Partners and works efficiently with both direct and indirect sales representatives.
  • Educate, manage, and support distributor partners in defined territory.
  • Achieve assigned sales targets for profitable sales volume and strategic objectives.
  • Achieve yearly revenue goals through procuring the right mix of doctor and facility growth.
  • Track targets, leads, and pending purchase orders in CRM.
  • Attend academic meeting, tradeshows, and sales conferences to promote and represent OrthoGrid Solutions.

Qualifications

  • Bachelor degree (B.A. or B.S.) from a four-year college or university or equivalent combination of education and experience.
  • 3-5+ years of orthopedic sales/medical software sales/sales management experience, including significant prospecting and relationship development/management with documented results.
  • Demonstrated success in a previous sales role as an independent contributor.
  • Demonstrated success in building, coaching, and leading an independent sales distribution channel is preferred.
  • Possess solid clinical and technical expertise in orthopedic arthroplasty and trauma procedures.
  • Strong relationships with orthopedic surgeons and/or surgery personnel.
  • Experience in one or more areas of total joint arthroplasty, hip preservation, and or/and orthopedic trauma is preferred.
  • Must have a valid driver’s license.
  • Must be able to travel within a defined territory. Up to 50% overnight travel may be required.

Software Product Manager - Salt Lake City, UT

The Product Manager is a passionate, self-starter who thinks strategically, executes with detail, and is a customer-oriented and focused individual. Reporting to the VP of Marketing, the Product Manager plays a key role in shaping OrthoGrid’s product roadmap through competitive and insightful product positioning, go-to-market strategies, and pricing analysis. This individual will be responsible for generating global customer insights, establishing customer requirements, and coordinating the creation of the strategic roadmap for our technology platform and the flawless execution of key product launches that push the OGS brand and technologies forward in the marketplace.

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Job Description

  • Work with a cross-functional teams to promote, launch, and educate about products globally, including pre-FDA clearance and initial market validation.
  • Own user and product insights: Go deep on understanding how users engage across our B2B technology platforms and various market segments.
  • Generate actionable customer insights by executing primary and secondary research, visiting surgeons / customers, participating in advisory board discussions, attending society meetings, and engaging regional partners.
  • Represent voice of the customer in team discussions to guide trade-offs and product feature / design decisions.
  • Build data-driven, actionable insights that inform product, sales, and marketing strategy.
  • Innovate on our go-to-market approaches.
  • Engage with internal and external partners to test new channels to increase engagement and /or drive new customer acquisition.
  • Work collaboratively to define and secure new clinical studies and narratives to drive growth and engagement in key market segments.
  • Develop and update financials and ensure team alignment with key assumptions.
  • Identify and prioritize new areas of marketing opportunity to amplify audience engagement that lead to new customer acquisition using Sales insights and data.
  • Coordinate with various departments (R&D, Sales, Creative, Finance, remote teams, etc.) on product marketing, trade show, and launch strategy per product line.
  • Develop surveys to validate campaign assumptions and strategic proposals.
  • Collect necessary market intelligence and competitive analysis.
  • Provide regular updates, presentations, marketing plan updates, and SWOT analyses as required.
  • Develop strategies that lead to increase in trials and demos generated from product launches and new customer relationships across all product lines.
  • Evaluate the strategic and financial attractiveness of growth opportunities, including disruptive technologies, minimally invasive/robotic surgery solutions, and advanced therapies/products to improve patient outcomes.
  • Conduct in-depth assessment of new markets and emerging technologies/therapies to recommend the best entry strategy.
  • Lead market assessment and business case development.
  • Collaborate as needed with functional partners to support strategic planning and portfolio optimization projects.
  • Own market and financial analytics, including market models, financial performance, and project valuation.

Qualifications

  • Bachelor’s Degree in Marketing or related field, MBA preferred.
  • Minimum 2-3 years of marketing experience, with 1+ year of experience in software product management.
  • Must have MedTech or software industry experience.
  • Proven track record of developing and executing high impact, multi-channel, go-to-market efforts for B2B solutions.
  • Proven track record of driving results with marketing strategy development and execution.
  • Commercialization/product launch experience.
  • Excellent analytical, problem-solving, and critical thinking skills.
  • Hands-on experience with complex market and financial analysis.
  • Adept at leading, influencing, and communicating with diverse cross-functional teams.
  • Excellent communication, written, oral, and presentation skills.
  • Strength in Excel and PowerPoint.
  • Self-starter, results driven, and competent managing multiple priorities simultaneously.
  • Experience using market research to inform product development strategies.
  • Track record of driving rapid growth of innovative technologies.

Apply Now

If you are interested in applying for a position with OrthoGrid, please click the link below and email your resume to our Human Resources department:

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